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How are you related to Reprise Hosting?

VPNServiceDeal.com is a division of Reprise Hosting that caters specifically to private VPN hosting service plans. Both VPN Service Deal and Reprise Hosting share the same client support and billing control panel. Clients of Reprise Hosting and VPN Service Deal are hosted in the same facilities, but on different servers.

What is a VPN?

A Virtual Private Network (VPN) uses sophisticated encryption and tunneling technologies to establish private, secure Internet connections over third-party networks.

How does a VPN work?

It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.

Does it also protect other protocols like ICQ, Mail or FTP.

Once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer.

What is the difference between a proxy and a VPN?

A VPN will automatically anonymously encrypt your entire Internet connection. Thus any application on your computer that communicates over the Internet will be secured. With a SOCKS proxy (e.g., plain web proxy) you'll need to configure each application (e.g., Internet Explorer) manually to use the proxy. A web proxy does not protect your entire network connection. VPNs use much stronger encryption methods and are therefore considered more secure than web proxies.

Can I watch TV shows and movies behind your VPN?

Yes, our service works with all of the top online TV and movie websites.

What will my ISP see when I'm connected to your VPN?

Your ISP will only see a secured encrypted connection to one of our remote VPN servers. They won't be able to decipher your online activities and make sense of your internet traffic.

What is your uptime guarantee?

We guarantee 99.9% uptime for network and power for a given month. Exceptions to this policy include:

Can I customize my VPNs? Do you have TUN/TAP and PPP?

Unlike any other major VPN provider, we grant our customers root-level access to the virtual private server containing their VPN services. This means that if you are an advanced user, you are free to do anything with your virtual private server within the confines of our terms of service (i.e., no spamming, no piracy, no unlawful activity, etc). If you are comfortable with SSH, then you'll be right at home.

TUN/TAP and PPP are all enabled meaning that, if you chose, you may install any new VPN service of your choice.

Are you not an advanced user? No worries. You can still take full advantage of your VPNs without expert level knowledge. Our technical support staff will be happy to perform basic customization on your behalf on your request.

Can I have full root access?

Yes, please see the answer directly above.

Can I use my VPN for e-mail marketing?

We do allow email marketing and we do not limit the number of e-mails that you can send. However, your email marketing must be compliant with the US Federal CAN SPAM act. This means that all of your e-mail recipients must 'opt-in' to your e-mails. Unsolicited commercial e-mail is not allowed. Your e-mails must also contain an unsubscribe link. If your VPS becomes blacklisted as a result of your e-mail activity, you will likely face account suspension or termination if the issue is not readily corrected.

Where are your servers located?

Our servers are located in Seattle, Washington, USA in the Westin Building Exchange (WBX). The WBX is major North American telecommunications and is home to the third largest Internet Exchange in North America. Our VPNs enjoy low ping times throughout Asia, North America, South America, and Western Europe.

How long will it take to setup my account?

All of our accounts are setup instantly. Once you've paid for your service, you'll receive an e-mail within 5 minutes containing your VPN login details. For advanced users, we also provide you with the root-login credentials to the Linux virtual private server that hosts your VPNs.

Do you offer refunds?

The virtual private server hosting services provided by VPNServiceDeal.com are offered at extremely low prices. We cannot offer refunds of any kind. All payments made on a VPNServiceDeal.com account should be considered non-refundable.

Do you backup my VPNs and their settings?

At this time we do not provide backups of your VPN configurations nor any files that you may have uploaded to your virtual private server. However, your data is covered by RAID-1 to protect your data in the event of hard drive failure.

Can I use your VPN instead of my current ISP connection?

No, you need existing (Cable, DSL, dial up, Satellite, etc) internet connection to be able to use VPN service.